Security Officer Services | Total Security Group

PROFESSIONAL SECURITY OFFICERS

Our security officers are well qualified to perform a wide range of duties that help to discourage theft, vandalism, loitering, and other criminal or unwanted activity. Each guard has been hand-selected by our management team that has nearly 70 years of collective experience in the industry. We will only hire guards with proven experience, strong communication skills, and a personable demeanor. Additionally, each of our guards must pass criminal and civil background checks and hold an active Permanent Employee Registration Card issued by the Illinois Dept. of Financial & Professional Regulation (IDFPRS).

In order to earn their PERC Guard Card, our officers had to complete a minimum of 20 hours of training and an in-house training module of 20 hours additional training on public relations, laws, self-defense, report writing, and life-saving skills. In order to have their Card active, they must also complete additional training annually. These training sessions also include the power to arrest, terrorism and WMD awareness, observe and report, patrol, communications, public relations, fire watch, and more.

Professional security is not easy to come across. There is a reason that stereotypes exist for security guards. The best private security companies always put the clients’ needs first, after the safety of the public and employees of course. Professionalism is about exceptional service. Elite service stems from excellent management through strong leadership. It starts at the top. Professional security officers will follow their professional leaders. Here are five key factors to ensuring that the best professional security services are being provided.

Safety First

Not one factor is more important than physical safety. Safety always takes the highest precedence. The safety of security officers, employees, and the public always supersede. For example, if a client suggests a security strategy that jeopardizes the physical safety of a security officer or the public, then a professional security company may seek alternatives. The best private security companies understand the importance of safety and can offer superior strategies to maximize the safety of all.

Clients’ Needs

Professional security companies will almost always be able to accommodate clients’ needs. Each client has different security needs and questions. Every situation is different. The best private security firms will take the time to listen to all needs before strategizing a safety and security plan. Occasionally, clients may require services that jeopardize the safety of others. In these situations, the most professional security companies will offer alternatives. If an agreement cannot be met, private security companies may walk away.

Communication

When an organization decides to utilize the services of a private security guard company, it is vital that the two parties communicate effectively. The communication process should begin long before the contract is signed, and it should be maintained throughout the partnership. Whether it is in-person, on the phone, through email, or a combination of strategies, a system of communication is required for professional security services. All involved employees need to be aware of the communication strategies in place in order to ensure future safety and security.

Leading by Example

Supervisors and management staff of the most professional security firms give 100% effort for all clients. For example, if a security officer is sick and calls out the last minute, supervisors can quickly make contact with an officer ready to work the shift. Supervisors may even choose to go above and beyond to cover for their fellow officers, which is truly a professional characteristic.

Thoroughness

Completeness of overall service speaks volumes about a company's professionalism. In private security, this can be seen through incident reports and communication. Reports should be well written, detailed, and organized. Communication should be swift, clear, and complete. There should always be a follow-up after incidents and other situations have resolved. Feedback is important to improving the professionalism of future services. The best private security companies will provide thorough services that cover all aspects of great customer service.

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